Orders placed between Monday and Thursday will be processed within 24-hours, while orders placed on Friday will be processed the following business day. Orders placed on weekends or holidays will begin processing the next business day. Out of stock item(s) will be credited back to your credit card. SIELLA will not back order any items that are no longer available

Free standard shipping applies to orders with a total value of 50 $ (USD) / $65 (CAD) and over, after final reductions (promotions, vouchers and coupon codes) and before applicable taxes & shipping fees when applicable. Free shipping is available for Standard shipping method only.

Siella ships to Canada and the United-States only. Please note that for all orders under $50 (USD)/ $65 (CAD) the following shipping fees will apply. Shipping includes duty fees.

Please see below for the shipping rates.
- Standard (3 to 7 business days) $9.99 (USD)
- Xpresspost (1 to 2 business days) $29,99 (USD) (option not available during the COVID-19 government restrictions)

If you choose our express shipping method, your order must be received and clear credit verification by 11:00 a.m. Eastern Time otherwise your order will be processed the following business day. Business days are Monday-Friday, excluding statutory holidays (federal and provincial) in Canada.

Please allow extra time for deliveries to non-major centres and remote locations. SIELLA recommends using the available information which will allow the customer to make certain the proper shipping method is selected. Delivery standards are subject to available transportation and are therefore subject to change without notice.

SIELLA (“Chateau Bodywear Inc, DBA Siellal”) is not responsible for carrier delivery delays which may occur as a result of poor weather conditions and/ or parcel volume.

- SIELLA (“Chateau Bodywear Inc, DBA Siella”) is not responsible for compensating customers due to shipping carrier delays.
- Orders can be shipped to either your credit card billing address, or work address, or to the nearest Canada Post location for Canadian orders.
- Shipping is available to P.O Box addresses and for APO/FRO.
- Ship to and bill to addresses must be within the same country.
- Shipping to logistics companies is not available.
- When picking up your parcel, signature is required and valid identification documents.
- Siella does not ship to these remote locations: Yukon, Nunavut, the northwest territories, Alaska, Hawaii and Porto-Rico)

The site www.mysiella.com is operated by (“Chateau Bodywear Inc, Siella”.