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Return Policy

Your satisfaction is always our priority and we would like to ensure that you have the best experience while shopping at Siella. If you are not completely satisfied with your purchase or if you have received a defective item, you have 30 days to return your package from the date you received it.

Your first return is free! Subsequent returns will incur a $5 return shipping fee.

All returned items must have the original tags attached, be unworn, be unwashed, and be free of perfume, make-up and deodorant.

The following items are final sale:

- E-gift cards

- Items marked final sale

We ask that you wear underwear when first trying-on your purchase. Items that do not meet the highest standards of health and hygiene will not eligible for credit and will be returned to sender.

Refund Policy

Refunds will only be made to the original payment method. Upon reception of the returned merchandise and to the extent that the requirements of the Return Policy are met, the amount corresponding to the return will be refunded to your credit card, with the exception of shipping fees.

Should you refuse the product(s) upon delivery, the shipping charges will be automatically charged to your account. We will refund shipping charges only if we inadvertently shipped the wrong item. Otherwise, shipping charges are at the customer’s expense and therefore non-refundable. Returns can only be sent to our distribution center. We cannot accommodate exchanges at this time. For merchandise purchased on sale, or with a coupon code, or during an online promotion, the amount credited will correspond to the amount paid at the time of the order.

We can only process returns for items purchased directly from mysiella.com. If you purchase our product from another retailer, please contact them directly for a return or exchange.

Other questions? Check out our FAQs.