Frequently Asked Questions
Got a question? We have an answer!
Yes we do! Free standard shipping applies to orders with a total value of $60 USD/$75 CAD and over.
Free shipping is available for Standard shipping method only.
> Standard Shipping : 3 - 7 business days.
> Express Shipping :1 -2 business days.
Note: Orders are processed within 24-hours. Orders placed on weekends or holidays will begin processing the next business day.
Your satisfaction is always our priority and we would like to ensure that you have the best experience while shopping at mysiella.com. If you are not completely satisfied with your purchase or if you have received a defective item, you have 30 days to return your package from the date you received it. To start a return, click here.
In order to provide fast shipping, orders are automatically processed. However, you may contact our Customer Care service 1 (800) 665-0589 ext.214 to see if it would be possible to make a modification to your order.
12 hours after your order is placed, no changes or cancellation are possible.
You need to login with your Account or you can check your confirmation email received from Siella with a link that directs you to > TRACK YOUR ORDER within your Account page.
Yes. We ship to Canada (excluding Yukon, Nunavut and the northwest territories) and we also ship the United States (excluding Alaska, Hawaii and Puerto-Rico).
In order to help you find the perfect fit, we have created a guide on How to take your measurements & Fit Charts.
Also, each product detail page has a “What’s my Size” feature; which allows you to indicate your body measurements to get the most accurate results for those specific products.
We do! We also have a brand for men called Watson's, check it out at https://mywatsons.com/.