Got a question? We have an answer!
Yes we do! Free standard shipping applies to orders with a total value of 50$ USD / $62.50 CAD and over.
Free shipping is available for Standard shipping method only.
> Standard Shipping : 3 - 7 business days.
> Express Shipping :1 -2 business days.
Note: Orders are processed within 24-hours. Orders placed on weekends or holidays will begin processing the next business day.
Yes. If you choose express shipping a fee of $ 29.99 will apply to your shipment. Free shipping does not apply for this option.
For Health and hygiene reason, we do not accept returns of underwear. However, we want you to love your purchase(s), if something isn’t right, our Customer Care service, may be able to help you. Upon authorization only you may be able to return unworn, unwashed merchandise with all tags and labels attached, and original packaging within 30 days from delivery of your online orders.
In order to provide fast shipping, orders are automatically processed. However, you may contact our Customer Care service 1 (800) 665-0589 ext.229 to see if it would be possible to make a modification to your order.
12 hours after your order is placed, no changes or cancellation are possible.
You need to login with your Account or you can check your confirmation email received from Siella with a link that directs you to > TRACK YOUR ORDER within your Account page.
Yes. We ship to Canada (excluding Yukon, Nunavut and the northwest territories) and we also ship the United States (excluding Alaska, Hawaii and Puerto-Rico).
In order to help you find the perfect fit, we have created a guide on How to take your measurements & Fit Charts.
Also, each product detail page has a “What’s my Size” feature; which allows you to indicate your body measurements to get the most accurate results for those specific products.
More detail >
We do! We also have a brand for men called Watson's, check it out at https://mywatsons.com/.