Returns

We want you to be satisfied. 

 We got your back!
Your satisfaction is always our priority and we would like to ensure that you have the best possible customer experience while shopping with us at www.mysiella.com. For Health and hygiene reason, we do not accept returns of underwear. However, we want you to love your purchase(s), if something isn’t right, our Customer Care service may be able to help you.

Upon authorization from our Customer Care service, customer may be able to return an item within 30 days from delivery of the order. All returned items must have the original tags, be unworn, be unwashed, and be free of perfume, make-up and deodorant. Items that do not meet the highest standards of health and hygiene will not eligible for credit and will be returned to sender.

No returns will be accepted without prior authorization and a Return Merchandise Authorization ("RMA") number. IMPORTANT: Products returned without a valid RMA # appearing on the exterior packaging will be refused and returned to the customer at their expense.

To verify is you are eligible for a return please contact us by email at info@mysiella.com or by phone at 1(800) 665-0589 ext.208.
- Returns / Exchanges must be made within 30 days from delivery of your online orders.
- Upon delivery, you accept sole responsibility for your orders.
- All items must be unworn, unwashed, with hang tags attached and in original packaging.
- You choose the carrier of your choice for returns. Freight charges, duty and tax terms, are a customer expense and are non-refundable; if these protocols are not followed, your return will be refused.
- Once your item(s) reach our warehouse, your refund or exchange will be processed within 10 business days.
- Final sale items cannot be returned or exchanged.
- Gift cards are non-refundable and cannot be exchanged or redeemed for cash.
- We can only process returns and exchanges for items purchased directly from www.mysiella.com . If you purchase our product from another retailer, please contact them directly for a return or exchange.

Refunds will only be made in the manner in which payment was made. Upon receipt of the returned merchandise and to the extent that the requirements of the Return Policy are met, the amount corresponding to the return (with the exception of shipping fees) will be credited to your credit card. Should you refuse the product(s) upon delivery; the shipping charges will be automatically charged to your account.

We will refund shipping charges only if we inadvertently shipped the wrong item; otherwise freight charges are at customer’s expense, therefore non-refundable. Returns can only be sent to our distribution center. We cannot accommodate exchanges at this time.

For merchandise purchased on sale, or with a coupon code, or during an online promotion, the amount credited will correspond to the amount paid at the time of the order.

THANK YOU FOR SHOPPING WITH US. WE HOPE YOU ENJOY YOUR EXPERIENCE. 

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